Shipping policy

1. Order processing times

All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive a shipping confirmation email with your tracking number. Please note that it may take up to 24-48 hours for tracking information to update.

2. Shipping Methods Offered 

To ensure reliable and timely delivery of your Pachira Smart Ring, we partner with trusted global carriers, including USPS, DHL Express, UPS, and FedEx. Shipping methods are selected based on your delivery location to offer the best balance of speed, cost, and reliability.

  • Economy Shipping: Delivered within 5 to 8 business days

  • Economy International Shipping: Delivered within 6 to 10 business days

  • Standard International Shipping: Delivered within 6 to 12 business days

3. Shipping Options & Delivery Costs 

3.1. Domestic Shipping 

Country

Shipping Method

Shipping Rate

United States

Economy

Free

3.2. International Shipping

Zone name

Shipping Method

Shipping Rate

1

Economy International

Free

2

Standard International

$45.00

3

Standard International

$65.00

4

Standard International

$35.00

Shipping fees are calculated at checkout. Additional import duties/taxes may apply for international orders and are the responsibility of the customer unless prepaid.

*Note: Shipping Regions Classification

Zone name

Included Countries

1

Canada

2

Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Yemen

3

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela

4

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City, Mexico

 

4. Customs, Duties & Taxes

For international shipments, import duties, taxes, or fees may be imposed by your local customs authority.

These charges are not included in our product or shipping prices.

5. Order Tracking

You’ll receive a shipment confirmation email with a tracking number once your order has been dispatched.

If your tracking information is delayed or missing after 72 hours, contact our support team at: support@osprey.life.

6. Delays & Service Interruptions

While we aim to meet all delivery estimates, delays may occur due to:

  • High shipping volumes

  • Customs clearance processes

  • Weather or natural disruptions

We appreciate your patience and understanding during such instances.

7. Returns, Changes & Cancellations

Please refer to our Return & Refund Policy for full details.

Orders can only be modified or canceled within 1 hour after purchase.

If you receive a damaged or incorrect item, contact us within 7 days of delivery.

8. Service & Support

If you have questions about your shipment, feel free to reach out at: support@osprey.life.